Terms and Conditions

Last updated: 8 May 2026

These Terms and Conditions (“Terms”) apply to purchases made through giftbycoffer.com and to the use of the Coffer gifting experience.

By placing an order, you agree to these Terms.

1. About us

The website and the Coffer gifting experience are operated by:

Digital gifts d.o.o. Makarska ulica 17 Split, Croatia OIB/VAT ID: 45193514617/HR45193514617 Website: giftbycoffer.com E-mail: hello@giftbycoffer.com

In these Terms, the expressions “Coffer”, “we”, “us” and “our” refer to Digital gifts d.o.o.

2. What Coffer is

Coffer is a physical gifting experience linked to access to digital asset value enabled by our regulated crypto-asset partner, Digital Assets d.o.o., doing business as Bitcoin Store.

A Coffer gift includes:

• a physical gift selected by the customer
• branded gift packaging
• a metal card with a QR code or another gift redemption mechanism
• access to the digital asset redemption process through Bitcoin Store.

Coffer is not a crypto exchange, a wallet provider, a custodian, an investment adviser, a broker or a financial services provider.

The digital asset value is secured through Bitcoin Store. Bitcoin Store is responsible for its own account opening, identity verification, KYC, AML, wallet setup, custody and digital asset redemption processes.

3. Who can place an order

To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.

Coffer currently sells exclusively to natural persons acting as consumers. We currently do not sell to business customers through the web checkout.

You are responsible for the accuracy, completeness and up-to-date nature of the information you provide during the checkout process.

4. Guardian and eligibility requirements

Every Coffer gift must be linked to an eligible adult guardian or an adult contact person.

The guardian or adult contact person must:

• be at least 18 years old
• be a tax resident of a country supported by the Coffer and Bitcoin Store gift redemption process
• be able and willing to complete all required Bitcoin Store registration, identity verification, KYC, AML or other compliance procedures.

The list of supported countries is shown during the checkout process. If the intended guardian or adult contact person is not a tax resident of a supported country, you should not place an order for that person.

If an ineligible guardian or adult contact person is provided, we may offer one or more of the following options, depending on what is legally, operationally and technically possible:

• replacing the guardian or adult contact person with another eligible person
• assistance with the gift redemption process through Bitcoin Store
• a refund or partial refund in accordance with these Terms.

If the Digital Asset Value has already been secured, any refund or alternative solution may be limited by market changes, Bitcoin Store rules, applicable fees, compliance requirements and applicable regulations.

5. Prices and order structure

The total order price consists of:

• the Physical Gift Portion — a fixed part of the price covering the physical gift, packaging, the metal card, and order preparation and processing
• the Digital Asset Value — an amount selected by the customer to secure digital assets through Bitcoin Store for the gift redemption process.

The Physical Gift Portion is currently €50.

The minimum Digital Asset Value is currently €50.

This means the current minimum total order price is €100, excluding applicable delivery costs, unless delivery is offered free of charge as part of a promotion.

The customer may select a Digital Asset Value higher than the minimum amount, subject to the limits shown during checkout.

Delivery costs, if any, are shown during checkout before payment. We may offer free delivery as part of a promotion.

6. Digital asset selection and fees

During checkout, you can choose which supported digital assets the Digital Asset Value should be used for, and in which proportions.

For example, you can choose to use part of the Digital Asset Value for Bitcoin and part for another supported digital asset.

The supported digital assets depend on current availability at Bitcoin Store.

The Digital Asset Value is used to secure the selected digital assets through Bitcoin Store and may include applicable Bitcoin Store fees, service fees, transaction fees, the spread between buy and sell prices, conversion costs or other applicable charges. As a result, the amount of digital assets available for redemption after applicable fees and costs may be lower than the selected Digital Asset Value expressed in euros.

Digital asset prices can change quickly. The final amount of digital assets depends on the market price and applicable fees at the moment the Digital Asset Value is secured.

7. When the Digital Asset Value is secured

The Digital Asset Value is secured immediately after successful payment, or as soon as technically possible after payment confirmation.

Because the Digital Asset Value is secured immediately after payment and depends on financial market movements that Coffer cannot control, once secured it cannot be cancelled or refunded, except where required by applicable regulations.

By placing an order, you request that we begin securing the Digital Asset Value immediately after payment.

You acknowledge that once the Digital Asset Value has been secured, you lose the right to cancel or receive a refund for that part of the order, except where required by applicable regulations.

8. Payment

Payments are processed by our payment service provider, currently Stripe.

We do not collect or store full payment card numbers, CVV codes or complete card details.

Your payment must be successfully completed before we begin processing the order.

If a payment fails, is declined or reversed, or fraud is suspected, we may cancel or suspend the order.

9. Order confirmation

After placing an order, you may receive an order confirmation by e-mail.

An order confirmation does not necessarily mean that the order has been fully accepted, completed or fulfilled. We may cancel or refuse an order if:

• the payment fails or is reversed
• required information is missing or incorrect
• the guardian or adult contact person is not eligible
• the order appears fraudulent or unlawful
• the product is unavailable
• we cannot complete the process of securing the digital asset value through Bitcoin Store
• we are required to do so by law or by our payment service provider, compliance partner or crypto-asset partner.

If we cancel an order before the Digital Asset Value has been secured, we will refund the corresponding amount paid, unless otherwise permitted by law.

If the Digital Asset Value has already been secured, the refund may be limited to the Physical Gift Portion, in accordance with these Terms.

10. Gift redemption process

A Coffer gift includes a QR code or another redemption mechanism that directs the recipient or their legal guardian to the gift redemption process.

To redeem the Digital Asset Value, the recipient's legal guardian or an eligible adult contact person may need to:

• register with Bitcoin Store
• accept Bitcoin Store's terms
• complete identity verification, KYC, AML or other compliance checks
• meet Bitcoin Store's eligibility and residence requirements.

Bitcoin Store may refuse, delay or restrict registration, verification or the completion of redemption, or request additional information.

Coffer does not control Bitcoin Store's KYC, AML, account opening, wallet, custody or redemption approval processes.

If redemption cannot be completed because the guardian or adult contact person is not eligible, does not pass KYC, does not provide the required information or does not meet Bitcoin Store's requirements, we will review the situation and may offer the available options in accordance with these Terms.

11. Card, QR code and redemption security

The card, QR code and gift redemption details are used to initiate the gift redemption process.

The Digital Asset Value is linked to the guardian or adult contact person provided during checkout and can only be redeemed through Bitcoin Store, subject to Bitcoin Store's registration, identity verification, KYC, AML and eligibility procedures.

If the card, QR code or access to the redemption process is lost, damaged or not working before the Digital Asset Value has been successfully redeemed, contact us as soon as possible at hello@giftbycoffer.com.

Where possible, we will help verify the order and resolve the issue. If the issue was caused by Coffer, we will provide an appropriate solution, such as support, a replacement, a reissue or another remedy required by applicable regulations.

Once the Digital Asset Value has been successfully redeemed through Bitcoin Store, Coffer is not responsible for how the guardian or adult contact person uses, holds, transfers, sells or otherwise manages the digital assets.

12. Delivery

We currently deliver to selected countries in Europe.

The available delivery countries, delivery methods and delivery prices are shown during checkout.

Estimated delivery time: within 10 business days after order confirmation, unless stated otherwise during checkout.

Delivery times are estimates only and may be affected by carrier delays, customs or import procedures, public holidays, incorrect addresses, force majeure events or other circumstances beyond our control.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered due to an incorrect or incomplete address, refusal of receipt, failure to collect the package or other reasons not caused by us, additional delivery or handling costs may be charged.

The risk of loss of or damage to physical goods passes to you when you or a person designated by you, other than the carrier, take physical possession of the goods.

13. Damaged, defective or incorrect products

If the physical gift arrives damaged, defective or incorrect, contact us as soon as possible at hello@giftbycoffer.com, preferably within 48 hours of delivery.

Please include:

• the order number
• a description of the issue
• clear photos of the product, the packaging and the shipping label.

This notification window helps us resolve delivery and carrier issues more quickly. It does not limit the mandatory consumer rights you have under applicable regulations.

If a product is damaged, defective or incorrect, we may offer an appropriate solution, such as a replacement, a repair, a reissue, a partial refund or another remedy required by applicable regulations.

14. Cancellations, product returns and refunds

14.1. Digital Asset Value

The Digital Asset Value is secured immediately after successful payment, or as soon as technically possible after payment confirmation.

Because the Digital Asset Value depends on financial market movements that Coffer cannot control, once secured it cannot be cancelled or refunded, except where required by applicable regulations.

This applies regardless of whether the physical gift has already been shipped.

14.2. Physical Gift Portion before shipping

If you request a cancellation before the physical gift has been shipped, and after the Digital Asset Value has already been secured, any possible refund will apply only to the Physical Gift Portion.

Once secured, the Digital Asset Value remains non-refundable, except where required by applicable regulations.

14.3. Physical Gift Portion after delivery

If, after receiving the physical gift, you exercise an applicable right of return or withdrawal, any possible refund will apply only to the Physical Gift Portion.

To be eligible for a refund of the Physical Gift Portion, the physical products must be returned unused, undamaged, complete and in their original condition, including the original packaging where reasonably possible.

Once secured, the Digital Asset Value remains non-refundable, except where required by applicable regulations.

14.4. Product return costs

You bear the direct cost of returning physical products, unless the product is damaged, defective or incorrect, or applicable regulations require otherwise.

We recommend using tracked delivery. We are not responsible for returned products that are lost or damaged in transit.

14.5. Diminished value of returned goods

You may be liable for any diminished value of returned physical goods resulting from handling that was not necessary to establish their nature, characteristics and functioning.

14.6. Refund method and timing

Approved refunds will be made using the same payment method as the original payment, unless otherwise agreed or required by law.

We may withhold a refund for the Physical Gift Portion until we have received the returned physical products or you have provided proof that the products have been sent back, where permitted by law.

Processing times may depend on Stripe, banks and card issuers.

14.7. Mandatory consumer rights

Nothing in these Terms limits your mandatory consumer rights under applicable regulations, including rights relating to damaged, defective, incorrect or non-conforming goods.

15. Right of withdrawal

If you are a consumer in the European Union, you may have a statutory right to withdraw from certain distance contracts within 14 days.

However, in certain cases prescribed by law, the right of withdrawal may not apply or may be limited.

For Coffer orders:

• the Digital Asset Value is secured immediately after payment at your request
• the digital asset value depends on financial market movements that Coffer cannot control
• once secured, the Digital Asset Value cannot be cancelled or refunded, except where required by applicable regulations
• any applicable right of withdrawal or return may apply only to the Physical Gift Portion.

To exercise an applicable right of withdrawal for the Physical Gift Portion, contact us at hello@giftbycoffer.com before the applicable withdrawal period expires.

16. Ineligible guardian or failed redemption

If the Digital Asset Value cannot be redeemed because the guardian or adult contact person is not eligible, is not a tax resident of a supported country, cannot complete KYC or otherwise cannot meet Bitcoin Store's requirements, you must contact us as soon as possible.

Depending on the circumstances and on what is legally, operationally and technically possible, we may offer one or more of the following options:

• changing the guardian or adult contact person to another eligible adult
• assistance with the redemption process through Bitcoin Store
• providing another available solution through Bitcoin Store
• a refund of the current market value of the unredeemed Digital Asset Value expressed in euros, less applicable processing, partner, transaction or administrative fees.

If such a refund is available, a €10 processing fee may apply.

Any refund related to the Digital Asset Value is subject to applicable regulations, Bitcoin Store requirements, the market value at the time of processing, applicable fees, compliance checks and technical feasibility.

Coffer does not guarantee that a refund of the Digital Asset Value will always be legally, technically or operationally possible once the Digital Asset Value has been secured.

17. No investment advice

Coffer does not provide investment, financial, legal, tax or crypto-asset-related advice.

All information on our website is intended solely for general informational purposes and to support the gifting experience.

Digital assets are volatile and their value can go up or down. Past performance is not an indicator of future results.

You are responsible for your own decisions and for assessing whether a Coffer gift is suitable for the intended recipient and guardian.

18. Product images and availability

We strive to present products, colours, packaging and materials as accurately as possible.

However, minor variations are possible due to screen settings, handcrafting, material batches, photography, packaging updates or supplier differences.

We may update, replace, discontinue or restrict products, supported digital assets, packaging, gift designs, delivery countries or partner availability at any time.

19. Promotions

From time to time, we may offer promotions, discounts, free delivery or special offers.

Promotions may be subject to additional terms, time limits, eligibility requirements or restrictions.

We may modify or withdraw promotions at any time, unless doing so would affect an order that has already been accepted under specific promotional terms.

20. Privacy

We process personal data in accordance with our Privacy Policy.

The Privacy Policy explains what personal data we collect, why we collect it, how we share it, how long we keep it and what rights you have.

You can find our Privacy Policy at: giftbycoffer.com/privacy-policy

21. Limitation of liability

To the fullest extent permitted by law, Coffer is not liable for:

• changes in digital asset prices
• market volatility
• Bitcoin Store decisions relating to accounts, KYC, AML, wallets, custody or redemption
• incorrect information provided by the customer
• the provision of details for an ineligible guardian or adult contact person
• how the guardian or adult contact person uses, holds, transfers, sells or otherwise manages the digital assets after successful redemption
• carrier delays or failed deliveries beyond our control
• indirect, incidental or consequential losses.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for intentional misconduct, gross negligence or mandatory consumer rights.

22. Force majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including but not limited to carrier delays, supplier delays, strikes, natural disasters, war, actions of public authorities, regulatory changes, payment service provider issues, Bitcoin Store unavailability, technical outages, cyber incidents or other force majeure events.

23. Changes to these Terms

We may update these Terms from time to time.

The version published on our website at the time you place your order applies to your order, unless a change is required by law or by a decision of a competent authority.

24. Governing law and disputes

These Terms are governed by the laws of the Republic of Croatia.

If you are a consumer in the European Union, you may also have mandatory consumer rights under the laws of your country of residence. Nothing in these Terms limits those mandatory rights.

If a dispute arises, please contact us first at hello@giftbycoffer.com so we can try to resolve it.

25. Contact

For questions about these Terms, orders, returns or the gift redemption process, contact us at:

Digital gifts d.o.o. Makarska ulica 17 Split, Croatia OIB/VAT ID: 45193514617/HR45193514617 Website: giftbycoffer.com E-mail: hello@giftbycoffer.com